OUR PRIVACY POLICY

Introduction

SharkScale LLC (collectively SharkScale, we, us, our) values your privacy and is committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website or use our services and tell you about your privacy rights and how the law protects you.

Important Information and Who We Are

This privacy policy aims to give you information on how SharkScale collects and processes your personal data through your use of our website, including any data you may provide through this website when you sign up for our newsletter, purchase a product or service, or take part in a competition.

The Data We Collect About You

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store, and transfer different kinds of personal data about you which we have grouped together follows:

• Contact Information: Names, titles, email addresses, telephone numbers, and home and office addresses.
• Employment Information: If you apply for employment with us, we may collect information related to your application, including your visa status and eligibility to work in the United States, and any information arising from background checks.
• Client Data: Any personal information provided by clients or business partners as part of implementation or data migration services.
• Other Information: Any other personal information that is reasonably necessary for the purpose of running our business.

How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Client Services: For implementing a solution for a client, but only in accordance with the client's instructions.
• Business Communications: To contact our business associates.
• Business Records: To maintain our business records.
• Marketing: To provide business associates with information about products and services that may be of interest to them.
• Employment Applications: To assess any applications you make to us as a prospective employee, such as obtaining a reference from your current or previous employer.
• Legal Compliance: For any purpose required or permitted by law.
• Expected Use: For any purpose you would reasonably expect.
• Consent: For any purpose disclosed to you and to which you have consented.
• Business Operations: To otherwise run our business.

Disclosing Your Personal Information

When we provide our services, we may disclose your personal information to:

• Our related companies.
• Business partners.
• Professional advisers (such as lawyers, accountants, or auditors).
• External service providers (such as mailing houses and information technology service providers).
• Regulatory bodies and government authorities as required or authorized by law.

We securely store your personal information in the Cloud using enterprise or specialist providers, including but not limited to Salesforce and Google.

Where SharkScale receives personal information from its clients that relate to the client's clientele, SharkScale handles the data in accordance with the instructions of the relevant customer and subject to this policy or the client's specific instructions. Otherwise, we will not disclose that information.

Security of Your Personal Information

We hold your personal information in both paper-based and electronic files. We seek to ensure that your personal information is protected from:

• Misuse, interference, and loss.
• Unauthorized access, modification, and disclosure.

The personal information we hold is treated as confidential and only accessed when necessary. We seek to ensure that those to whom we disclose it are bound by obligations of privacy and confidentiality.

Accessing Your Personal Information

You may request access to the personal information we hold about you by contacting our Privacy Officer at [email protected]. If we refuse access to your personal information, we will provide you with a written notice setting out the reasons for our refusal. We may recover our reasonable costs (if any) in responding to a request for access to your personal information.

Correcting Your Personal Information

We seek to ensure that the personal information we collect about you is accurate, up-to-date, and complete. If you believe that any information we hold about you is incorrect, you may request us to amend it by contacting our Privacy Officer at [email protected].

Marketing

We may use the personal information of our clients and business associates to provide them with information about products and services or investment opportunities that we think may be of interest to them. We may do this while we have a current business relationship with you even if you are on the Do Not Call Register. You may opt-out of receiving marketing communications from us at any time by contacting our Privacy Officer at [email protected] or by clicking the unsubscribe link in our communications.

Questions and Complaints

If you have any questions or believe that we have not complied with our obligations under the relevant privacy laws or if you believe that the security of the personal information we hold about you has been compromised, please contact our Privacy Officer at [email protected]. We will respond as soon as possible. If you are dissatisfied with our response, you may direct your complaint to the Federal Trade Commission (FTC) at ftc.gov or by telephone at 1-877-FTC-HELP (1-877-382-4357).

Changes to this Privacy Policy

We may make changes to this Privacy Policy from time to time without prior notice to you.